Maestro Visa Mastercard

27 Town Street, Shepton Mallet, Somerset BA4 5BE
01749 344995 or 07843 230175 (mobile)

Booking Terms and Conditions

The Terms and Conditions below apply to all bookings unless otherwise agreed in writing. When you make a booking, your contract (which includes these terms and conditions) will be with The Swan. All rates featured on are subject to availability and we reserve the right to refuse any booking.


You will need to provide your debit or credit card details to reserve your booking with a payment as follows:

For other than a stay within 7 days - a 75% deposit with the balance payable on arrival.

For a stay within 7 days - full payment is required at the time of booking.

We accept payment by Mastercard, Visa etc but not American Express. Full payment is due on arrival at the premises and can also be made by cash or cheque with a valid guarantee card.

Check In/Out, Payment and Cancellations

You may check in is between 3 pm until 11 pm unless agreed beforehand and confirmed in writing by us. Failure to check in by 11 pm will be treated as a non-show or cancellation. You need to leave by 11 am on the day of departure unless agreed beforehand and confirmed in writing by us or a supplement may be charged.

We regret that if a room booking is cancelled within 7 days prior to 3 pm on the day of arrival, the full amount will be charged less the cost of any meals not taken. However, if the room is subsequently re-let on behalf of the guest, then there will be no charge.


All rates quoted are per room per night, are subject to availability and include Value Added Tax.  Supplements will be applied for single and family room occupancy in twin rooms.

Incidentals / Added Extras

Any additional services, such as food or drink must be settled at the time of ordering, unless by agreement when the cost may be settled on checking out.


Breakfast is available from 7-30 am though it can be earlier by agreement. An evening meal is available between Wednesday and Saturday. If a meal is required on Sunday or  Monday evening then we will need to be advised of this by noon that day.

Special Requests

Every effort will be made to carry out special requests but these cannot be guaranteed.

Car Parking

Parking is available in the Pay and Display car park at the rear.


Guide dogs are welcomed at our premises and incur no charge. Other dogs may stay in your room by prior arrangement with us for 10 though at our discretion we may waive this charge.  Any damage caused by the dog may incur a housekeeping charge.

Damage or Losses

Costs of any loss (including the loss of any keys) from and or damage to any item in the premises will be payable by the occupant or person/company responsible for the room payment


For the consideration of all of our guests we reserve the right to judge acceptable levels of noise or behaviour of guests, who must take all steps for corrective action as requested by us. In the event of failure to comply with management requests, we may terminate the booking immediately without being liable for any refund or compensation.

© The Swan 2019